Frequently Asked Questions

General Questions

What is KNOLab?
KNOLab is an online platform offering specialised courses in industrial knitting for fashion and industrial applications. Our mission is to equip designers, industry professionals, and anyone interested in industrial knitting to learn more about knitting technologies and apply it to their practice.

Who are these courses for?
Our courses are designed for fashion designers, industrial designers, educators, students, and anyone interested in learning about industrial knitting technology.

What topics do the courses cover?
Topics range from the fundamentals of industrial knitting and machine knowledge to advanced techniques, yarn selection, sustainability, and CAD-based knit design. Our development and launch of new courses will be ongoing, signing up to KNOLab will be the best way to hear about courses coming soon.

Are there any prerequisites for enrolling in the courses?
Some beginner courses require no prior knowledge, while advanced courses may recommend you complete more beginner level courses first.

Do you offer courses for businesses or universities?
Yes, we provide customised training solutions for companies and educational institutions. Contact us at knovus@knovus.com.au to discuss your specific needs.

Enrolment and Payment

How do I enrol in a course?
Browse the course catalogue, and click on the course you’re interested in. Follow the registration and payment instructions to get started.

What payment methods do you accept?
We accept credit/debit cards and other major online payment options.

Are there any discounts available?
Yes! We offer discounts for early registrations, group enrolments, and students. Keep an eye on our website for special offers.

Can I get a refund if I’m not satisfied?
Please refer to the specific course’s Terms and Conditions located on the website footer for details.

Learning Experience

How are the courses delivered?
Our courses are fully online, with a mix of video lessons, interactive modules, downloadable resources, and quizzes. Some courses may also include live webinars or Q&A sessions.

Can I access the course material at any time?
Yes, our courses are self-paced, allowing you to access the material anytime, anywhere.

How long do I have access to the course content?
Once purchased, the course is yours for lifetime access.

Course Support

What should I do if I face technical issues?
Contact our support team via email at knovus@knovus.com.au for assistance with login, course access, or platform issues.

Is there instructor support during the course?
Yes, our courses include support from experienced instructors through discussion forums, email, or live Q&A sessions.

Can I interact with other students?
Yes! Once you purchase a course, you'll gain access to our community features including discussion boards and group projects designed to encourage connection, collaboration, and shared learning.

How can I contact support?
You can email us at knovus@knovus.com.au or use the Contact Us form on the KNOLab website.